Shipping and Returns
Shipping Policy
At Berlin Teppiche, we aim to offer our customers the best shopping experience. In this regard, we manage the shipping process in a simple and transparent way.
Shipping Options and Fees
A standard shipping option is available for the products we offer. Shipping costs may vary depending on the order's delivery address and the size of the product. Shipping charges are automatically calculated and provided to customers during the order process.
Delivery time
Orders are typically delivered within a certain period of time after processing. Delivery time may vary depending on the product's stock status and delivery address. Customers can contact us to track the status of their orders.
As Berlin Teppiche, we manage the transportation process in the best possible way by prioritizing the satisfaction of our customers. Feel free to contact us whenever you have any questions or requests.
Return and Exchange Policy
Return Conditions
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The product to be returned must be unused, unworn, and in its original packaging.
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The return request must be made within 14 days of the delivery of the product.
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Proof of purchase, such as an invoice or order number, is required for returns.
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Shipping costs of returned products are borne by the customer.
Exchange Conditions
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The product you want to exchange must be unused, unworn, and in its original packaging.
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Exchange request must be made within 30 days of delivery of the product.
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Proof of purchase, such as an invoice or order number, is required for exchange.
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Shipping costs for exchange are the responsibility of the customer.
Return and Exchange Process
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You can contact us to request a return or exchange. Our customer service team will provide you with the necessary instructions.
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For a refund or exchange, the products must be sent back to us.
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A refund or exchange will be made after the products reach us and the necessary checks are made.